Refund & Return Policy

Amber & Hue Returns & Refunds

At Amber & Hue, we take pride in the quality of our products and your satisfaction is important to us. Please read our policy carefully before making a purchase.

Faulty or Defective Items

We thoroughly check our products before dispatch. However, if you receive an item that is faulty or defective:

• Contact us within 7 days of receiving your order at hello@amberandhue.com.au.
• Provide your order number and clear photographs showing the fault or defect.
• We will assess the issue and advise on the next steps.
• If the item is confirmed faulty, we will offer you: 
  • a replacement (if available), or
  • a full refund to your original payment method.

Incorrect Items

If you have received the wrong product:

• Contact us within 7 days of receiving your order at hello@amberandhue.com.au.
• Provide your order number and details of the incorrect item.
• We will arrange for the correct item to be sent and cover any return shipping costs if applicable.

Change of Mind

Due to hygiene reasons and Australian health regulations, we do not accept returns or offer refunds for change of mind on earrings. Please choose carefully when placing your order.

Authorisation Required

• Do not send any items back without contacting us first.
• All returns must have an authorisation number issued by us. Returns received without authorisation may be refused and returned to sender.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Shipping Costs

• Shipping costs are non-refundable unless required under Australian Consumer Law.

If you have any questions about this policy, please email us at hello@amberandhue.com.au