Terms of service

Amber & Hue – Terms of Service

Welcome to Amber & Hue. By accessing or using our website https://amberandhue.com.au, you agree to comply with and be bound by the following terms and conditions (“Terms”).

Please read these Terms carefully. If you do not agree, please do not use our website.

1. Use of Our Website

  • You must be at least 18 years old to make a purchase through our website.

  • You agree to use our website lawfully and not for any prohibited or illegal activities.

2. Product Information

  • We aim to ensure all product details, descriptions, and prices are accurate. However, errors may occasionally occur, and we reserve the right to correct them.

  • Colours and designs may vary slightly as the product is hand crafted. Colours may also vary slightly depending on your screen display.

3. Pricing and Payment

  • All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

  • Prices and availability of products are subject to change without notice.

  • Payment must be received in full before an order is dispatched.

4. Order Acceptance

  • We reserve the right to refuse or cancel any order for reasons including limitations on stock, errors in product or pricing information, or issues identified by our fraud detection systems.

5. Shipping

  • Shipping times provided are estimates only and are not guaranteed.

  • Please refer to our Shipping Policy for further details.

6. Returns and Refunds

  • We comply with Australian Consumer Law. For details about returns, refunds, or faulty items, please see our Refund Policy.

7. Intellectual Property

  • All content on this website, including images, logos, graphics, and text, is the property of Amber & Hue or its licensors and is protected by intellectual property laws.

  • You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without our express written permission.

8. Mobile Terms of Service

The Amber and Hue mobile message service (the "Service") is operated by Amber and Hue (“Amber and Hue”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Amber and Hue’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Amber and Hue through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Amber and Hue. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to AmberandHue or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Amber and Hue mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to AmberandHue or email hello@amberandhue.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

9. Limitation of Liability

  • To the extent permitted by law, Amber & Hue is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products purchased from us.

10. Privacy

  • We respect your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

  • These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.

12. Changes to Terms

  • We may update these Terms at any time. Changes become effective once posted on our website. Your continued use of the website constitutes acceptance of any revised Terms.

Contact Us

If you have any questions about these Terms, please contact us at hello@amberandhue.com.au