Shipping policy

Amber & Hue Shipping Policy

Thank you for shopping with Amber & Hue. We’re committed to delivering your order safely and efficiently.

Processing Times

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive an email notification once your order has been dispatched.

Domestic Shipping (Australia)

  • Standard Shipping: Estimated delivery 3–8 business days.

  • Express Shipping: Estimated delivery 1–3 business days.

  • Shipping costs are calculated at checkout and displayed before payment.

  • Free standard shipping on orders over $50.

International Shipping

  • We ship internationally to selected countries.

  • Shipping costs and estimated delivery times will be calculated at checkout.

  • Please note: international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient.

Tracking Your Order

  • A tracking number will be provided once your order is shipped.

  • You can track your order using the link provided in your shipping confirmation email.

Delivery Issues

  • If your order hasn’t arrived within the estimated timeframe, please contact us at hello@amberandhue.com.au with your order number.

  • Amber & Hue is not liable for delays caused by postal or courier services, weather events, or customs clearance.

Incorrect Shipping Address

  • Please ensure your shipping details are correct. We cannot guarantee changes once your order has been processed.

  • Orders returned due to incorrect addresses may incur additional shipping charges.

Lost or Damaged Parcels

  • If your parcel is lost or arrives damaged, contact us at [your email] within 7 days of receipt. We’ll investigate and resolve the issue as quickly as possible.

If you have any questions about shipping, please contact us at hello@amberandhue.com.au